Welcome to the Help Center

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• Plan, search and book

  • How to plan your trip

  • How to book an activity

  • Finding the 'best' activities

  • Suitable activities

  • Availability

  • Pricing and discounts

  • Customizing an activity

• Activity information

  • What is included in the activity?

  • Duration and starting time

  • Activity itinerary

  • Activity restrictions and requirements

  • Covid restrictions

  • Private and public activities

  • Group size

  • Pet policy

  • Food and drinks

• Booking confirmation, voucher and tickets

  • Booking confirmation and voucher

  • Printed and mobile vouchers

  • Booking confirmation/voucher lost or not received

  • Voucher exchange

  • Ticket activation and validity

• Meeting point and pickup

  • Where can I find my activity's meeting point information?

  • My activity offers pickup. How can I schedule a pickup?

  • Where can I find the activity's pickup information?

  • Change meeting point, pickup or drop-off address

• On the day of the activity

  • I can't find the meeting point. What do I do?

  • I'm running late to my activity. What do I do?

  • The driver/guide is not here. What do I do?

  • Tour souvenirs, photos and lost items

• Booking management

  • Reschedule booking

  • Add participants to a booking

  • Remove participants from a booking

  • Add or change participant information

  • Change language, activity type or add-on

  • Contacting an activity provider

  • Writing a review

• Cancellation

  • Cancel booking

  • Cancellation confirmation

  • Cancellation policy

  • Cancellation by activity provider

• Payment and refunds

  • Payment methods

  • Reserve now & pay later

  • Paying with a gift or promo code

  • I can't submit my personal details. What do I do?

  • I can't submit my payment details. What do I do?

  • Refund requests

  • Refund not received

  • Best price guarantee

  • Buying a gift card

• Data and privacy

  • Unsubscribe from marketing emails

  • Delete account and all personal data

• About GetYourGuide

  • How does GetYourGuide work?

  • What does GetYourGuide offer?